Policies

Refund Policy

How eligible refunds are reviewed and processed.

Refund Eligibility

Refunds are considered after an eligible return is received and reviewed.

Timing depends on inspection, the payment provider and banking systems. Updates are provided when available.

Approved prepaid-order refunds are generally initiated to the original payment method where supported.

For eligible cash-on-delivery returns, support may request suitable refund account details through a secure process.

Original or return shipping charges may be excluded unless an incorrect or defective item is confirmed by support.

A refund may be declined where an item does not meet the applicable return conditions.