Policies
Returns Policy
Guidance for requesting a return on an eligible item.
Eligibility
Eligibility depends on the product, its condition and the terms displayed when the order was placed.
Return Window
The applicable return window, when available, is shown with the product or order. Contact support if it is not displayed.
Condition of Items
Items should be unused, unwashed and returned with original tags and packaging where supplied.
Non-returnable Items
Hygiene-sensitive, personalised, final-sale or otherwise marked products may not be returnable.
How to Request a Return
Contact support with your order number, item details and reason. Instructions follow after eligibility is reviewed.